Why 404 Errors Can Hurt Your Website’s User Experience

Your website’s user experience plays a vital role in determining the success of your online presence. While many factors contribute to a good user experience, it’s essential to pay attention to the small details that may seem insignificant at first glance but can quickly turn into a major problem. One such issue is 404 errors. A 404 error occurs when a user attempts to reach a non-existent page on your website. These errors may seem harmless, but they can have a considerable impact on your website’s user experience.

In this article, we’ll explore why 404 errors can hurt your website’s user experience and what you can do to avoid them.

Lost Trust and Credibility

When a user encounters a 404 error on your website, it sends them a message that your site is not well-maintained or that you don’t care about the user’s experience. It can lead to frustration and disappointment, which may cause the user to leave your site immediately. In the worst-case scenario, they may never return. Moreover, it can also harm the credibility of your business. Users may perceive your site as unprofessional, which can lead to a loss of trust and ultimately result in missed opportunities.

Negative Impact on SEO

Search engines like Google consider 404 errors as a negative signal when it comes to ranking your website. If your site is riddled with 404 errors, it tells search engines that your site is not well-maintained, which can impact your search rank adversely. Additionally, if your site includes external links that lead to 404 errors, it not only harms the user experience but also negatively impacts your SEO efforts.

Negative Impact on User Experience

A 404 error is an indication that the user is not going to find what they are looking for on your site. It’s important to understand that users may not have arrived at your site intentionally. They may have clicked a link from another site or an old bookmark that is no longer valid. When users encounter a 404 error, it can lead to a sense of frustration and can be a significant roadblock in their user experience. If users are continually 404 errors running into 404 errors, they will eventually give up trying to navigate your site and look for alternatives that offer a smoother user experience.

Lost Revenue

One of the significant impacts of a 404 error is lost revenue. Suppose a user is looking for a specific product or service on your website and encounters a 404 error. In that case, they may assume that the product or service is not available on your site, leading them to leave your site and look for alternatives. This can result in lost revenue for your business. It’s essential to ensure that your site is free of 404 errors to prevent potential revenue losses.

How to Avoid 404 Errors

The good news is that 404 errors can be avoided with some simple measures. Here are a few best practices to follow to ensure that your site is free of 404 errors.

1. Regularly audit your site: Regularly audit your site to ensure that all pages on your site are functional and up-to-date. This includes links from other sites that lead to your site. If you find a broken link, fix it immediately.

2. Provide alternate pages: When users encounter a 404 error, provide alternate pages that may be relevant to what they were looking for. For instance, you could offer a list of the most popular products or services on your site or a link to your site’s homepage.

3. Customized 404 page: Create a custom 404 page that informs the user that the page they are looking for does not exist but also provides alternative pages that may be useful to them.


In conclusion, 404 errors can be a major roadblock in your website’s user experience that can lead to lost trust, credibility, and revenue. By regularly auditing your website, providing alternate pages, and creating a customized 404 page, you can ensure that your site is free from 404 errors and set your site up for success.